FTP (File Transfer Protocol) is a method in which you can upload your website files from your computer to your hosting account. In this article we are using a program called FileZilla which is free and available on Windows, Mac OS X and Li...

It is not possible to change your cPanel username that has been automatically generated from your primary domain. Changing the username may result in problems in many applications, including MySQL databases, and cPanel, among others which...

You may want to add a second website to your account to utilise its capacity or put up a second website which can be used for testing purposes such as a new design. Either way, it is very easy to do. The question is whether you own a new/alternati...

Xzero has a state of the art backup system. We backup all accounts daily and keep backups going as far back as 6 months. This includes files, databases and emails. Backups are stored as follows: 7 Days of Daily Backups 4 W...

You can restore backups to your account using our Restore Wizard. If you wish to download a full backup of your account, please open a support ticket and ask our support team to generate you a full cPanel backup file. We'll then pl...

If you fail to login too many times the server security software will block you. If this happens simply open a support ticket stating you have been blocked and the IP address the server is telling you and we'll get you unblocked ASAP....

Some networks such as University or Corporate networks block the ports requried to access cPanel. To bypass this try going to http://cpanel.your-domain.com (change your-domain.com for your own domain)....

Malware is the plague of the internet. It comes in many forms such as unwanted pop up adverts or an .exe file that will infect any visitors to your website, should they click on it. However some malware may not show any obvious signs at all. As th...