Last updated - 18/02/2021

These terms and conditions ("Term" or "Agreement") set forth the agreement between you ("User", "Visitor", "Client", "Customer") and Xzero Entertainment ("Company", "Us", "We", "Our").

Acceptance of Agreement

By creating an account or using our website, you agree to be bound by the terms and conditions of this Agreement. If you do not agree with these terms, you should discontinue usage and refrain from registering an account.

Customer Information Collection

As a part of your agreement with us, we collect your emails and contact numbers. We use these to send pertinent information such as invoices, contracts, and support tickets.

Payment Terms

Customers are required to pay 50% of the total project price within 5 working days of receiving their invoice. The remaining 50% is expected upon project completion. Failure to meet these payment terms may result in additional charges or termination of our services.

Late Payments

A late fee of 5% of the total project cost will accrue daily if payment is not made within 5 working days from the initial overdue notice.

Termination

We reserve the right to terminate this Agreement at any time if the Customer fails to meet payment deadlines or breaches any other conditions outlined in the Agreement.

Refunds

We do not provide any refunds once work on the project has commenced. However, if the project is cancelled prior to commencement, the possibility of a refund remains at our discretion.

Intellectual Property Ownership and Usage

The Company retains ownership of all intellectual property created as part of the project. The Customer is given exclusive rights to use this intellectual property for the purposes of the project.

Website Hosting

Timely payment of hosting fees is critical. Failing to do so within a grace period of 7 days may result in suspension or termination of the hosting account and all associated resources. Hosting fees have to be cleared for an account that was terminated due to non-payment before opening a new account. Additional charges apply if you request a file and database recovery for a terminated hosting account. A complete recovery isn't guaranteed and we only initiate a recovery within 30 days from the date of termination.

Any outstanding invoice payments or debts on your account may be partially or fully covered using any prepaid or unused hosting balances. We do not offer refunds on hosting services if there are outstanding debts linked to your account.

Outstanding Debts and Hosting Credit Offset

If your account has an outstanding balance, we reserve the right to apply any unused or upfront hosting payments toward the debt. For example, if you have £100 of outstanding charges and have paid £100 for a year of hosting but only used 6 months (valued at £40), the remaining £60 will be used to reduce your outstanding balance to £40. At that point, you may either settle the £40 balance to clear the account or pay £100 to continue the remaining 6 months of hosting service.